Skip to main content

Magical VR Sleigh Ride FAQ’s

Read more

Please see below for frequently asked questions

Magical VR Sleigh Ride FAQ’s

How many people can I book for?
The VR ride can only seat up to 6 people per session.

What ages can go on the VR ride?
3+ years. Please note children must be accompanied by adult.

Can I get on the ride mid session?
We ask all customers to remain seated while the ride is in motion for safety reasons. We also ask customers not to attempt to enter the ride while in motion.

Do I have to wear a head set?
We recommend all customers wear a head set for the full experience. However the ride can still be enjoyed without a headset for younger individuals. Please note children must be accompanied by an adult.

Can I pay for a ticket on the day?
Yes, you can pay on the day, however we encourage booking in advance to avoid disappointment. Click here to book!

Will I be able to reschedule my booking if I can no longer make it?
Once bookings have been made they cannot be rearranged. If you can’t make your booking, you will need to email bgevents@bluediamond.gg to arrange cancellation. It will then be up to you to re-book for a more suitable time.

Does the VR include a visit from Santa?
No, the VR sleigh is a 5 minute experience including a 3 minute ride.

I have not received my confirmation email. What can I do?
You should have received a confirmation email from Blue Diamond. Please check your spam/junk folder. If you haven’t received an email, please email bgevents@bluediamond.gg.We will be able to resend your confirmation email to you.

Book Now

Our Opening Times

Normal Hours

Monday to Friday
9.00am – 5.00pm
Saturday
9.00am – 5.30pm
Sunday
10.30am - 4.30pm
(Doors open at 10am for browsing and visiting our restaurants)

  Christmas Late Nights Hours

Tuesday to Saturday from 15th November to 20th December
open until 8pmMore Info

  Christmas Hours

Christmas Eve
8:30am - 4pm
Christmas Day & Boxing Day
Closed
Saturday 27th - Tuesday 30th December
Normal Business Hours
New Year's Eve
8:30am - 4pm
New Year's Day
Closed
  • We are CLOSED on New Year’s Day, Easter Sunday, Christmas Day and Boxing Day, but open as normal on all other Bank Holidays.